TERMS AND CONDITIONS

These terms and conditions set out the basis on which you can use our website and place orders for items. By ordering goods from Autoquip (GB) Garage Equipment Ltd, you are deemed to have understood and accepted these terms which include an obligation to pay. When you submit an order to us on our website you will receive an email acknowledging your order and confirming that your payment has been accepted.

Your order is accepted when we dispatch the goods you have ordered and not before. An order dispatched email will follow. If your order is dispatched in more than one parcel you may receive separate order dispatched emails for each parcel and each order dispatched email and corresponding dispatch will conclude a separate contact of sale between us for the product(s) specified in that order dispatched email.

The contents of this website are the property of Autoquip (GB) Garage Equipment Ltd or its suppliers and are protected by UK and international copyright laws. These contents include but are not limited to the following: Website design, graphics, text, visual clips, audio clips, logo’s and button icons, including the selection and arrangement thereof. Portions of this website may be copied electronically or printed in hard copies for the purpose of placing an order with Autoquip (GB) Garage Equipment Ltd. Any other use of this website, without prior permission of Autoquip (GB) Garage Equipment Ltd is strictly prohibited. All rights reserved.

Customers who shop online must be aged 18 years or over. We accept payment by credit card (Mastercard/Visa), Debit cards (Maestro/visa) and Paypal.* By placing an order with us, the customer authorises Autoquip (GB) Garage Equipment Ltd to process their payment for the total amount of the order prior to the dispatch of the goods to the customers delivery address.

*By using a Credit/Debit card or Paypal account to pay for your order, the customer confirms that the card details are theirs and are authorised to use. If the issuer of your card refuses to authorize payment we will not accept your order. Nor will we be obliged to inform you of the reason for the refusal and we will not be liable for the order not being accepted.

Privacy Policy – Cookies – Security – Data Protection

When you order we will ask for your name, email address and delivery address. These details will enable us to process your order and contact you in the event of any queries. We will also ask for your telephone number, so that we can contact you urgently if necessary in the event of any problem with your order. We will communicate with you by e-mail, telephone or letter.

You are protected by the Autoquip (GB) Garage Equipment Ltd security guarantee (SSL Certificate) when you shop with us. We use industry standard security software to encrypt all your personal information including payment details so that it cannot be read when the information is sent over the Internet. We do not disclose customer’s information to third parties, other than when order details are processed as part of the order fulfillment.

Cookies are used on this website to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:

A. Take and fulfill customer orders

B. Administer and enhance the site and service

C. Issue a unique identifier (e.g. customer login)

D. Monitor customer account status beyond that required for individual purchases

E. Only disclose information to third-parties for goods delivery purposes

Please note you must register an account with us to be able to place an order, this is to ensure all of your information is secure.

Delivery

Delivery can only be made to mainland UK via this website. It may be possible to supply to other destinations, but this would need to be approved / arranged via our mail order department during normal business hours (Monday-Friday 9-5, 01227 731195)

With our standard delivery service (excluding large equipment) you should receive your goods within 3-7 days. Please note some products may take longer than 7 days to be delivered, inparticular large equipment could take up to six weeks to be delivered. We would contact you upon receiving your enquiry or order to confirm. This may also depend on stock availability.

Postage and packaging will be charged at a minimum of £8.95 per order.

Damages – Returns – Right to cancel – Faulty Products

When you receive your goods, it is imperative that the parcel(s) is checked for damages whilst the delivery driver is still present. If parcel is found to be damaged do not accept delivery. Nothing in these terms shall require the customer to break packaging and/or unpack goods, which are intended to be sorted before use but it is the responsibility of the customer to ensure that we are notified with in 5 days of receipt, by telephone/email, of any claims for damage / faulty / incorrect product.

If the customer does not give notice within 5 days the goods will be deemed to have been delivered to the customers satisfaction and the customer shall not be entitled and will waive any right to reject the goods or claim any damages whatsoever for short delivery howsoever caused.

The customer may withdraw their order prior to dispatch and would be refunded the full amount. If products have been dispatched, carriage charges will not be refunded and the customer must arrange and pay for the return carriage. A refund of delivered products will be made once they have arrived back with us and have been checked to be in acceptable condition and in original, undamaged packaging. The customer must contact us within 7 days of the order being placed to cancel / return products that are not faulty / damaged / incorrect. Refunds will only be made to the original method of payment account.

*Please note some stock clearance items and packaging may be damaged but are still in full working condition.

Warranty

We are a supplier who stands by the products we sell, we believe all products to be at good quality, durable and reliable but in the event of the customer having any issues / concerns we would like the customer to have confidence that Autoquip (GB) Garage Equipment Ltd would strive to rectify any problem to an acceptable and agreeable standard to the customer.*

Please note that any damage resulting from misuse, abuse, accident, alterations or improper installation caused by the customer (excluding the delivery driver) would be the responsibility of the customer and thus the customer would be liable.

*Should any product you purchase from us prove to be unsatisfactory in use due to defective workmanship or faulty material, we will repair it, replace it with an equivalent product (if available), or give you a full refund.

Tax Charges

VAT will be applied to all orders delivered within the UK at the current rate.

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